CRMNEXT CRM & Customer Interaction

Photo drs. Caroline Raaijmaakers
Author: drs. Caroline Raaijmaakers
Senior CRM Software consultant
Table of Contents

In this comprehensive article, we present an abstract of our recently updated, independent CRM & Customer Interaction study of the software vendor CRMNEXT and its portfolio of products (such as CRMNEXT CRM). CRMNEXT CRM & Customer Interaction has the lowest performance in our survey. Of all the main criteria in our research, CRMNEXT has the best performance in customer service management and scored the lowest on reporting. We have been able to establish this objectively. Within the context of CRM & Customer Interaction, we have put together the main advantages and disadvantages of CRMNEXT CRM, and present them by component (customer relationship management). We also point out the key functionalities of the software products such as CRMNEXT CRM et cetera.

How does CRMNEXT CRM & Customer Interaction score on different criteria?

In our study, we also looked at the various tools of CRMNEXT software. We examined no less than 180 aspects. The graph below illustrates the strengths and weaknesses of CRMNEXT CRM, in general terms. Please note that Passionned Group is 100% independent of the suppliers in our guide. We are not a reseller, we do not make deals or have any legal ties to the vendor. Among other things, we help and advise companies in the proper selection of CRM systems.

Score of CRMNEXT CRM software.Figure 1: Strength-weakness analysis of the supplier CRMNEXT CRM & Customer Interaction. A maximum of 100% can be obtained. Source: The CRM & Customer Interaction Guide 2024. Do you need additional information about our research design? Click here to download this guide.

The CRMNEXT analysis was conducted by intercepting big data and from there it was inspected in detail. More than 45 documents have been scanned from this software vendor in recent times. In this analysis process, both machine learning models as a senior expert played a key role in performing the validation.The CRM & Customer Interaction Guide 2024 Image of The CRM & Customer Interaction Guide 2024In our 100% vendor-independent CRM & Customer Interaction Guide we have collected all the ins and outs of CRMNEXT for you. You get access to hundreds of (shorter) trainings, tech talks, demos, lectures, tutorials, and so on and always have the latest CRM news. Our guide will also help you in deepening your knowledge about CRM & Customer Interaction.CRMNEXT in our CRM & Customer Interaction Guide

CRMNEXT and their complete CRM & Customer Interaction product portfolio

The vendor CRMNEXT has (a minimum of) 1 product in the realm of CRM & Customer Interaction. Based on relevance we list the products of CRMNEXT below:

What is CRMNEXT CRM?

Other names by which this software product is known: CRMNEXT Platform

We do not display here all the features but, in this paragraph, we portrait CRMNEXT CRM, including some of its features and any related products. This product can be best defined by the following characteristics:

  • account
  • campaign management
  • customer relationship management
  • customer service
  • customer service management
  • lead generation
  • lead management
  • marketing automation
  • reporting
  • social CRM

Do you want to know everything about all features (100+) of CRMNEXT CRM? Download the CRM & Customer Interaction Guide™ 2024 here.

Are you considering hiring a knowledgeable CRMNEXT CRM specialist?

Are you considering hiring an external consultant specialized in CRMNEXT CRM who is subject matter expert, and implement a professional CRMNEXT CRM application? You can always call on the CRMNEXT CRM specialists of Passionned Group. Indeed, hiring CRMNEXT CRM developers is sometimes cumbersome and expensive. Leave a message here and we will be happy to work for you.

CRMNEXT CRM tools and the version history

Recently, we see a stable development when it comes to CRM & Customer Interaction functionality.

We reviewed CRMNEXT’s latest updates of its complete CRM & Customer Interaction proposition. Below you can see the structure of the various releases of the various CRM & Customer Interaction products of CRMNEXT:

  • CRMNEXT CRM: 2023

Behind each product, we notate the version numbers, the older the version the more backward the version is in the list.

What are the licensing costs of CRMNEXT CRM?

It is difficult to determine exactly what a license of CRMNEXT CRM costs because it depends on the country, the number of users (and/or the number of cores if you want to run it on a server), the connectors to data sources, and at what point in the year you request a quote. If you do this a few weeks before the end of CRMNEXT’s fiscal quarter, you may be in for a decent discount. In addition, nowadays it is recommended to run the software in the cloud. You then only pay for what you use. The purchase cost of CRMNEXT CRM may not be the largest cost item, but maintenance and support can certainly put quite a strain on your annual budget.

The advantages and disadvantages of CRMNEXT CRM

Tag cloud of the CRMNEXT CRM tools.Figure 2: Tag cloud of the strengths and weaknesses of CRMNEXT CRM & Customer Interaction

In the following sections, we describe all the advantages and disadvantages of CRMNEXT CRM & Customer Interaction, CRMNEXT CRM, et cetera. The listing in the following paragraphs is subject to change, because: CRMNEXT wants to gain a better position in the market, of course, and works continuously with partners to building on new functionality at this time (such as support for reporting, b2b, authentication, search, email templates, low-code, b2c, soap, generative ai, and order management). It may also be that a feature has not yet been adequately described.

Your opinion matters

Report your experience with CRMNEXT CRM & Customer Interaction here. Your observations may then be taken into consideration and contribute to a better, even more balanced assessment of CRMNEXT CRM.

1. CRMNEXT Customer Service Management

17%

The vendor CRMNEXT has a poor rating in our study on the section ‘Customer Service Management’, given that they score 17% on this, compared to other vendors. However, this is one of the best engineered parts of CRMNEXT. We looked at the following criteria, among others: customer service, case management, ticketing system, field service management, incidents, and call center CRM. In total, we examined 9 features within this discipline. Are you excited about the topic ‘Customer Service Management’? Then download here our CRM & Customer Interaction Guide 2024.

2. CRMNEXT Customer Relationship Management

11%

CRMNEXT has a poor score in our objective CRM & Customer Interaction survey of the theme ‘Customer Relationship Management’ with a score of 11%, relative to other vendors. We considered the following factors: search and larger businesses. In doing so, we analyzed the following products: CRMNEXT CRM. In total, we examined 25 criteria within this section. Would you like to learn more about the topic ‘Customer Relationship Management’? Then download here our CRM & Customer Interaction Guide 2024. Or take a deep dive in the following content:

3. CRMNEXT Task Management

11%

CRMNEXT has a poor performance in our independent CRM & Customer Interaction guide on the section ‘Task Management’, given that they score 11% on this, compared to other vendors. We looked at the following criteria, among others: repetitive tasks, automate tasks, create tasks, and task list. In total, we examined 13 criteria in this category. Would you like to learn more about the topic ‘Task Management’? Then download here our CRM & Customer Interaction Study 2024.

4. CRMNEXT Lead Management

11%

CRMNEXT has a poor performance in our objective CRM & Customer Interaction survey on the section ‘Lead Management’ with a score of 11%, relative to other vendors. We considered the following factors: lead generation, lead conversion, and lead qualification. In total, we examined 12 criteria in this category. Would you like to go into more depth with the topic ‘Lead Management’? Then download here our CRM & Customer Interaction Guide 2024. Or take a deep dive in the following content:

5. CRMNEXT Customer Data

8%

The company has a poor performance in our current CRM & Customer Interaction survey on the section ‘Customer Data’, given that they score 8% on this, relative to other vendors. We looked at the following criteria, among others: account, custom fields, and appointment. In total, we examined 45 features within this discipline. Would you like to learn more about the topic ‘Customer Data’? Then download here our CRM & Customer Interaction Guide.

6. CRMNEXT Data Quality

7%

CRMNEXT has a poor score in our objective CRM & Customer Interaction survey on the subject ‘Data Quality’ with a score of 7%, relative to other vendors. We looked at the following criteria, among others: merge duplicate, data cleansing, and duplicate search. In total, we examined 16 criteria in this category. Are you excited about the topic ‘Data Quality’? Then download here our CRM & Customer Interaction Guide 2024. Or take a deep dive in the following content:

7. CRMNEXT Infrastructure

3%

The vendor CRMNEXT has a poor score in our 100% vendor-independent CRM & Customer Interaction study on the section ‘Infrastructure’ with a score of 3%, relative to other vendors. We looked at the following criteria, among others: authentication, rest api, master data management, email integration, document management, data security, and customizable layouts. In total, we examined 56 criteria within this section. Would you like to go into more depth with the topic ‘Infrastructure’? Then download here our CRM & Customer Interaction Guide 2024.

8. CRMNEXT Sales Management

2%

The vendor CRMNEXT has a poor rating in our objective CRM & Customer Interaction survey on the section ‘Sales Management’ with a score of 2%, relative to other vendors. We looked at the following criteria, among others: sales pipeline, ecommerce, and opportunity management. In total, we examined 51 features within this discipline. Would you like to learn more about the topic ‘Sales Management’? Then download here our CRM & Customer Interaction Guide. Or take a deep dive in the following content:

9. CRMNEXT Automation Platform

1%

The vendor CRMNEXT has a poor performance in our objective CRM & Customer Interaction survey on the section ‘Automation Platform’ with a score of 1%, relative to other vendors. We considered the following factors: marketing automation, sales automation, process automation, and generative ai. In total, we examined 28 criteria in this category. Are you excited about the topic ‘Automation Platform’? Then download here our CRM & Customer Interaction Guide 2024.

10. CRMNEXT Campaign Management

0%

CRMNEXT has a poor score in our objective CRM & Customer Interaction survey on the subject ‘Campaign Management’, given that they score 0% on this, compared to other vendors. We considered the following factors: email marketing, email campaigns, drip campaigns, and plan campaigns. In total, we examined 25 criteria within this section. Would you like to go into more depth with the topic ‘Campaign Management’? Then download here our CRM & Customer Interaction Study.

11. CRMNEXT Reporting

0%

CRMNEXT has a poor performance in our 100% vendor-independent CRM & Customer Interaction study of the theme ‘Reporting’, given that they score 0% on this, compared to other vendors. We looked at the following criteria, among others: CRM analytics, bounce rates, custom reporting, interactive reporting, and pipeline chart. In total, we examined 11 features within this discipline. Would you like to delve further into the topic ‘Reporting’? Then download here our CRM & Customer Interaction Guide 2024.

Want to know more? Then order the CRM & Customer Interaction Guide™ 2024 here

In which sectors is CRMNEXT CRM & Customer Interaction most active?

In our objective CRM & Customer Interaction survey, we also found out at which industries a vendor operates in. This is the sector where CRMNEXT is (very) popular: banking.

Hire a competent CRMNEXT specialist

Training and incompany training CRMNEXT CRM & Customer Interaction

We provide various training courses in the field of CRM & Customer Interaction but can also provide specific CRMNEXT training, for example as in-company. The training will address at least the subsequent software applications: CRMNEXT CRM. Of course, we frame the training with the ideas of the intelligent, data-driven organization.

Final Verdict: CRMNEXT CRM scores moderately

CRMNEXT has a minimal product portfolio with which it scores moderately in our CRM & Customer Interaction survey. CRMNEXT CRM & Customer Interaction innovates (approximately) at an average rate of less than 5 features per year, is active (for now) in a few sectors, and growing high in the field of customer service management.

About Passionned Group

logo of Passionned Group, the CRMNEXT CRM & Customer Interaction specialistPassionned Group specializes in 100% independent CRM & Customer Interaction consulting and the implementation of CRM & Customer Interaction solutions. We help large & small organizations to advance as intelligent, data-driven organizations.

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Fact sheet

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customers
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training courses
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people trained
9.3
customer satisfaction
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consultants & teachers
19
years of experience