How does Kustomer CRM & Customer Interaction score on different criteria?
In our comprehensive research we also judged the different products of Kustomer software. More than 180 criteria were used in the process. The bar graph below illustrates the strengths and weaknesses of Kustomer CRM, compared to the competition. Please note that Passionned Group is 100% independent of the software vendors in our research. We do not sell licenses, we do not make deals or have any legal ties to the vendor. Among other things, we help and advise companies in the proper selection of CRM systems.
Figure 1: Scorecard of the CRM provider Kustomer. A maximum of 100% can be obtained. Source: the CRM & Customer Interaction Guide 2024. Do you need additional information about the survey structure? Click here to download this guide.
The Kustomer analysis was compiled by collecting a lot of public big data and from there it was thoroughly analyzed. More than 107 documents have reviewed from Kustomer in recent years. In this process both algorithms as the critical eye of an experienced and independent specialist played a key role in drawing conclusions.Kustomer in our CRM & Customer Interaction Guide 2024 
In our 100% vendor-independent CRM & Customer Interaction Guide we have collected all the ins and outs of Kustomer for you. You get access to hundreds of (shorter) trainings, tech talks, demos, lectures, tutorials, and so on and always have the latest CRM news. This guide will additionally assist you in profoundly improve your knowledge about CRM & Customer Interaction.
Kustomer and their complete CRM & Customer Interaction product portfolio
The software company Kustomer carries (a minimum of) 1 product in the realm of CRM & Customer Interaction. Based on relevance we list the products of Kustomer below:
What is Kustomer CRM?
Under this heading, we report the (main) characteristics of Kustomer CRM, including some of its features and any related products. This product / group of products can be best defined by the following features:
- account
- business relationships
- customer interactions
- customer relationship management
- customer service
- customer service CRM
- document management
- generative ai
- goal management
- ticketing system
Are you curious about all properties (100+) of Kustomer CRM? Then download our CRM & Customer Interaction Guide™ 2024 here.
Lacking capacity and want to hire an experienced Kustomer CRM consultant?
Do you want to hire an interim Kustomer CRM consultant who knows the Kustomer CRM software inside out and implement an Kustomer CRM application? Our interim specialists are happy to help. Indeed, hiring Kustomer CRM developers is not always expedient. Leave a message here and we will explore the business opportunities for you.
Kustomer CRM-tools and the version history
Recently, we see a stable trend in terms of CRM & Customer Interaction functionality and support for various platforms and data sources.
We reviewed Kustomer’s latest versions of the total product range. As far as we can tell, Kustomer does not use an identifiable version numbering system.
What are the licensing costs of Kustomer CRM?
It is difficult to determine exactly what a license of Kustomer CRM costs because it depends on the country, the number of users (and/or the number of cores if you want to run it on a server), the connectors to data sources, and at what point in the year you request a quote. If you do this a few weeks before the end of Kustomer’s fiscal quarter, you may be in for a decent discount. In addition, it makes sense running the software in the cloud. Often you only pay for what you consume in resources. The purchase cost of Kustomer CRM may not be the largest amounts, but maintenance and support can certainly put quite a strain on your annual budget.
What makes Kustomer CRM & Customer Interaction unique compared to other CRM platforms
In our study, we see that Kustomer in the field of CRM & Customer Interaction software has several specific features which are worth weighing in a tool selection. This makes Kustomer CRM more or less unique: customer service CRM, custom reporting and saml authentication.
The advantages and disadvantages of Kustomer CRM
Figure 5: Tag cloud with the strength-weakness analysis of Kustomer CRM & Customer Interaction
By research theme (customer relationship management), we listed all the advantages and disadvantages of Kustomer CRM & Customer Interaction, Kustomer CRM, et cetera. This overview and scores are not rigid: Kustomer can currently work to creating missing functionality at this time (such as support for low-code, soap, lead management, lead generation, order management, appointment, case management, customer journeys, lead qualification and email marketing). In addition, documentation may lag behind current events.
Share your experience with Kustomer CRM & Customer Interaction
Write a review about Kustomer CRM & Customer Interaction here. Your findings may then be taken into consideration in an even more informed review of the results of Kustomer CRM.
1. Kustomer Customer Relationship Management
Kustomer has a good performance in our independent CRM & Customer Interaction guide on the section ‘Customer Relationship Management’, given that they score 53% on this, compared to other vendors. We looked at the following criteria, among others: search, customer interactions and b2c. In doing so, we investigated the following products: Kustomer CRM. In total, we examined 25 criteria in this category. Would you like to learn more about the topic ‘Customer Relationship Management’? Then download here our CRM & Customer Interaction Study 2024.
2. Kustomer Reporting
Kustomer has a moderate performance in our objective CRM & Customer Interaction survey on the section ‘Reporting’ with a score of 44%, relative to other vendors. We considered the following factors: CRM analytics, sales dashboards, bounce rates and reporting dashboards. In total, we examined 11 criteria in this category. Would you like to go into more depth with the topic ‘Reporting’? Then download here our CRM & Customer Interaction Guide 2024. Or take a deep dive in the following content:
3. Kustomer Customer Service Management
The company has a moderate performance in our current CRM & Customer Interaction survey on the section ‘Customer Service Management’, given that they score 41% on this, relative to other vendors. We looked at the following criteria, among others: customer service, helpdesk and case management. In total, we examined 9 features within this discipline. Would you like to learn more about the topic ‘Customer Service Management’? Then download here our CRM & Customer Interaction Guide.
4. Kustomer Customer Data
Kustomer has a moderate score in our objective CRM & Customer Interaction survey on the subject ‘Customer Data’ with a score of 33%, relative to other vendors. We looked at the following criteria, among others: appointment, customer data platform and data protection. In total, we examined 45 criteria in this category. Are you excited about the topic ‘Customer Data’? Then download here our CRM & Customer Interaction Guide 2024.
5. Kustomer Task Management
The vendor Kustomer has a moderate score in our 100% vendor-independent CRM & Customer Interaction study on the section ‘Task Management’ with a score of 31%, relative to other vendors. We looked at the following criteria, among others: repetitive tasks, create tasks, automate routine tasks, track tasks and predefined task. In total, we examined 13 criteria within this section. Would you like to go into more depth with the topic ‘Task Management’? Then download here our CRM & Customer Interaction Guide 2024.
6. Kustomer Automation Platform
The vendor Kustomer has a poor rating in our objective CRM & Customer Interaction survey on the section ‘Automation Platform’ with a score of 27%, relative to other vendors. We looked at the following criteria, among others: marketing automation, process automation, generative ai, business process management, app marketplace, all-in-one marketing automation and automating workflows. In total, we examined 28 features within this discipline. Would you like to learn more about the topic ‘Automation Platform’? Then download here our CRM & Customer Interaction Guide.
7. Kustomer Infrastructure
The vendor Kustomer has a poor performance in our objective CRM & Customer Interaction survey on the section ‘Infrastructure’ with a score of 25%, relative to other vendors. We considered the following factors: soap and on-premises. In total, we examined 56 criteria in this category. Are you excited about the topic ‘Infrastructure’? Then download here our CRM & Customer Interaction Guide 2024.
8. Kustomer Data Quality
Kustomer has a poor score in our objective CRM & Customer Interaction survey on the subject ‘Data Quality’, given that they score 24% on this, compared to other vendors. We considered the following factors: merge duplicate and duplicate search. In total, we examined 16 criteria within this section. Would you like to go into more depth with the topic ‘Data Quality’? Then download here our CRM & Customer Interaction Study. Or take a deep dive in the following content:
9. Kustomer Sales Management
Kustomer has a poor performance in our 100% vendor-independent CRM & Customer Interaction study of the theme ‘Sales Management’, given that they score 17% on this, compared to other vendors. We looked at the following criteria, among others: ecommerce, opportunity management, customer journeys and customer lifetime value. In total, we examined 51 features within this discipline. Would you like to delve further into the topic ‘Sales Management’? Then download here our CRM & Customer Interaction Guide 2024.
10. Kustomer Campaign Management
The company has a poor rating in our recently updated, independent CRM & Customer Interaction study on the section ‘Campaign Management’ with a score of 9%, compared to other vendors. We considered the following factors: email marketing, email campaigns, drip campaigns, direct marketing and plan campaigns. In total, we examined 25 selection criteria within this main theme. Would you like to go into more depth with the topic ‘Campaign Management’? Then download here our CRM & Customer Interaction Guide 2024.
11. Kustomer Lead Management
The vendor Kustomer has a poor rating in our objective CRM & Customer Interaction survey on the subject ‘Lead Management’, given that they score 0% on this, compared to other vendors. We looked at the following criteria, among others: lead generation, lead conversion, lead scoring, convert leads and import leads. In total, we examined 12 features within this discipline. Would you like to go into more depth with the topic ‘Lead Management’? Then download here our CRM & Customer Interaction Guide.
Want to know more? Then order the CRM & Customer Interaction Guide™ 2024 here
In which sectors is Kustomer CRM & Customer Interaction most active?
In our objective CRM & Customer Interaction survey, we also looked at which industries a supplier has a track record. These are the industries where Kustomer is most popular: banking, hospitality, insurance, retail and universities.
Kustomer software is most used by…
The CRM & Customer Interaction software from Kustomer is most often mentioned in combination with the following function: support agents.
Hire a qualified Kustomer programmer
Training and courses Kustomer CRM & Customer Interaction
The specialists of Passionned Group organize various training courses in the field of CRM & Customer Interaction but can also provide specific Kustomer training, for example as incompany. The following software solutions are addressed: Kustomer CRM. We make you completely familiar with the ideas of the intelligent, data-driven organization.
In conclusion: Kustomer CRM scores reasonably well
Kustomer has a minimal product portfolio with which it scores reasonably well in our CRM & Customer Interaction survey. Kustomer CRM & Customer Interaction innovates (approximately) at an average rate of less than 5 features per year, is active (for now) in many different sectors, and is strongest in customer relationship management.
About Passionned Group
Passionned Group specializes in 100% independent CRM & Customer Interaction consulting and the implementation of CRM & Customer Interaction solutions. Our dedicated and passionate consultants help governments, institutions and commercial organizations to advance as intelligent, data-driven organizations.
