How does Pegasystems CRM & Customer Interaction score on certain components?
In our study we also inspected the various software products of Pegasystems software. We evaluated Pegasystems CRM & Customer Interaction on no less than 160 criteria. The bar chart below illustrates the pros and cons of Pega Customer Relationship Management, in general terms. Please note that Passionned Group is 100% independent of the software vendors in our research. We do not sell licenses, we do not make deals or have any ties to the vendor. Among other things, we help and advise companies in the proper selection of BI tooling.
Figure 1: Strength-weakness analysis of the supplier Pegasystems CRM & Customer Interaction. You can get a maximum score of 100 percent. Source: the CRM & Customer Interaction Guide 2023. Do you need additional information about the research justification? Click here to download this guide.
The Pegasystems analysis was made possible by intercepting big data and from there it was analyzed in-depth. More than 176 documents were analyzed for this vendor. In this analysis process both algorithms as the subject matter expertise of a BI consultant played a distinguished role in establishing the final results.Pegasystems CRM & Customer Interaction in our CRM & Customer Interaction Guide 2023. In our 100% vendor-independent CRM & Customer Interaction Guide we have collected all the ins and outs of Pegasystems CRM & Customer Interaction for you.
Pegasystems and their complete CRM & Customer Interaction product portfolio
The software company Pegasystems carries (a minimum of) 4 products in the realm of CRM & Customer Interaction. In order of relevance we rank and describe the products below:
What is Pega Customer Relationship Management?
Other names by which this software product is known: Pega CRM, Pega Platform, Pegasystems Customer Relationship Management
We do not display here all the features but, in this paragraph, we provide a description of Pega Customer Relationship Management, including some of its features and any related products. This product group consists of Pega Sales Automation, Pega Customer Service and Pega Customer Decision Hub. Pega Customer Relationship Management can be characterized by the following features:
- customer relationship management
- CRM
- customer service management > customer service
- automation platform > sales automation
- customer data > account
- customer data > manage contacts > contact
- sales management > customer journey
- customer relationship management > customer interaction
- customer service management > case management
Do you want to know the intricacies of all features (100+) of Pega Customer Relationship Management? Download directly our CRM & Customer Interaction Guide™ 2023 here.
Do you want to hire an experienced Pega Customer Relationship Management specialist?
Do you want to hire a freelance Pega Customer Relationship Management developer who is subject matter expert and implement an Pega Customer Relationship Management application? Our specialists are happy to assist you. Indeed, hiring Pega Customer Relationship Management developers is not always expedient. Leave a message here and we will explore the business opportunities for you.
What is Pega Sales Automation?
In this paragraph, we describe the key elements of Pega Sales Automation, including some of its features and any related products. The Pega Sales Automation can be characterized by the following functionalities:
- automation platform > sales automation
- customer data > account
- automation platform > automating workflows > workflow automation
- customer service management > customer service
- sales management > customer lifetime value
- sales management > customer journey
- customer relationship management > customer interaction
- lead management
- automation platform > app marketplace
Are you curious about all the functionalities (100+) of Pega Sales Automation? Download the CRM & Customer Interaction Guide™ 2023 here.
What is Pega Customer Service?
We do not display here all the features but, in this paragraph, we report the (main) characteristics of Pega Customer Service, including some of its features and any related products. Pega Customer Service can be best defined by the following characteristics:
- customer service management > customer service
- customer data > manage contacts > contact
- customer service management > case management
- customer data > account
- customer data > manage contacts > contact information
- automation platform > automating workflows > workflow automation
- CRM
- reporting
Are you curious about all characteristics (100+) of Pega Customer Service? Then order the CRM & Customer Interaction Guide™ 2023 here.
What is Pega Customer Decision Hub?
Under this heading, we give you insight in the key behaviors of Pega Customer Decision Hub, including some of its features and any related products. The Pega Customer Decision Hub can be characterized by the following functionalities:
- customer service management > customer service
- customer relationship management > customer interaction
- sales management > customer lifetime value
- sales management > opportunity management > opportunity
- automation platform > sales automation
Do you want to know the intricacies of all properties (100+) of Pega Customer Decision Hub? Download the CRM & Customer Interaction Guide™ 2023 here.
Pega Customer Relationship Management-tools and the version history
Over time, Pegasystems has seen a stable development with respect to CRM & Customer Interaction functionality.
We reviewed Pegasystems’s latest updates of its complete product portfolio. Below you can see the respective version numbers of the CRM & Customer Interaction products of Pegasystems:
- Pega Customer Decision Hub: 8.8 8.7 8.6 8.5
- Pega Customer Relationship Management: Pega customer relationship management 8.8 Pega customer relationship management 7.4
- Pega Customer Service: 8.8 8.7
- Pega Sales Automation: 8.8 8.7 8.6 8.2 8.1
Behind each product are the version numbers, the most recent versions are mentioned first.
What are the licensing costs of Pega Sales Automation, Pega Customer Service and Pega Customer Decision Hub?
It is difficult to determine exactly what a license of Pega Sales Automation, Pega Customer Service and Pega Customer Decision Hub costs because it depends on the country, the number of users (also consider the amount of CPUs for server versions), the connectors to data sources, and at what point in the year you request a quote. And before the end of a fiscal quarter of Pegasystems, you may be able to look forward to a decent discount. As part of a cloud-first strategy, it makes sense running the software in the cloud. Often you only pay for what you consume in resources. The purchase cost of Pega Sales Automation, Pega Customer Service and Pega Customer Decision Hub may not be the single largest expense, but maintenance and support do put a strain on your budget each year.
What makes Pegasystems CRM & Customer Interaction distinctive
In our study, we see that Pegasystems in the field of CRM & Customer Interaction software has a few specific features which emerged distinctively in our research. This makes Pega Customer Relationship Management more or less unique: call center crm, cloud applications, outlook add-on, google authentication and pipeline reporting.
The advantages and disadvantages of Pega Customer Relationship Management
Figure 14: Tag cloud of the pluses and minuses of Pegasystems CRM & Customer Interaction
In the following paragraphs, we name all the advantages and disadvantages of Pegasystems CRM & Customer Interaction, Pega Sales Automation, Pega Customer Service and Pega Customer Decision Hub, et cetera. The listing in the following paragraphs is subject to change, because: Pegasystems can currently work to improving existing and developing functionality that closes the gaps in the product portfolio at this time (such as support for data cleansing, tracking software, social crm, merge duplicate, helpdesk, close deals, drip campaigns, tracking pixel, create contacts and data anonymization). In addition, documentation may lag behind current events.
Share your experience with Pegasystems CRM & Customer Interaction
Write a review about Pegasystems CRM & Customer Interaction here. Your observations may then be brought along in an even more objective assessment of the scores of Pega Customer Relationship Management.
1. Pegasystems Infrastructure
The company has an excellent performance in our current CRM & Customer Interaction survey on the subject ‘Infrastructure’, given that they score 95% on this, compared to other vendors. We looked at the following criteria, among others: authentication, soap and on-premises. In total, we examined 54 features within this discipline. Would you like to go into more depth with the topic ‘Infrastructure’? Then download here our CRM & Customer Interaction Study 2023.
2. Pegasystems Automation Platform
The company has an excellent score in our study on the section ‘Automation Platform’ with a score of 85%, relative to other vendors. We used the following selection criteria: sales automation, process automation, business process management and automating workflows. In total, we examined 20 features within this discipline. Would you like to learn more about the topic ‘Automation Platform’? Then download here our CRM & Customer Interaction Guide.
3. Pegasystems Customer Data
The company has a good score in our objective CRM & Customer Interaction survey on the section ‘Customer Data’. The company scores 78% on this topic, relative to other vendors. We looked at the following criteria, among others: custom fields, customer information, sensitive data, business relationships, add notes and manage contacts. In total, we examined 45 criteria in this category. Are you excited about the topic ‘Customer Data’? Then download here our CRM & Customer Interaction Guide 2023.
4. Pegasystems Customer Relationship Management
Pegasystems has a good score in our objective CRM & Customer Interaction survey on the subject ‘Customer Relationship Management’ with a score of 74%, relative to other vendors. We considered the following factors: customer interactions, b2c and small businesses. In doing so, we looked at the following products: Pega Customer Relationship Management. In total, we examined 21 criteria within this section. Would you like to go into more depth with the topic ‘Customer Relationship Management’? Then download here our CRM & Customer Interaction Guide. Or take a deep dive in the following content:
5. Pegasystems Reporting
The vendor Pegasystems has a good rating in our study on the section ‘Reporting’, given that they score 66% on this, compared to other vendors. We looked at the following criteria, among others: crm analytics, sales dashboards, custom reporting and reporting dashboards. In total, we examined 10 features within this discipline. Are you excited about the topic ‘Reporting’? Then download here our CRM & Customer Interaction Guide 2023.
6. Pegasystems Customer Service Management
Pegasystems has a good score in our objective CRM & Customer Interaction survey of the theme ‘Customer Service Management’ with a score of 63%, relative to other vendors. We considered the following factors: customer service, case management and helpdesk. In total, we examined 9 criteria within this section. Would you like to learn more about the topic ‘Customer Service Management’? Then download here our CRM & Customer Interaction Guide 2023. Or take a deep dive in the following content:
7. Pegasystems Sales Management
Pegasystems has a good performance in our independent CRM & Customer Interaction survey on the section ‘Sales Management’, given that they score 59% on this, compared to other vendors. We looked at the following criteria, among others: sales pipeline, ecommerce and opportunity management. In total, we examined 50 criteria in this category. Would you like to learn more about the topic ‘Sales Management’? Then download here our CRM & Customer Interaction Study 2023.
8. Pegasystems Campaign Management
Pegasystems has a moderate performance in our objective CRM & Customer Interaction survey on the section ‘Campaign Management’ with a score of 43%, relative to other vendors. We considered the following factors: email marketing, email campaigns, drip campaigns, direct marketing and plan campaigns. In total, we examined 25 criteria in this category. Would you like to go into more depth with the topic ‘Campaign Management’? Then download here our CRM & Customer Interaction Guide 2023.
9. Pegasystems Lead Management
The company has a moderate performance in our current CRM & Customer Interaction survey on the section ‘Lead Management’, given that they score 43% on this, relative to other vendors. We looked at the following criteria, among others: lead conversion, lead scoring, convert leads, manage leads and import leads. In total, we examined 12 features within this discipline. Would you like to learn more about the topic ‘Lead Management’? Then download here our CRM & Customer Interaction Guide.
10. Pegasystems Data Quality
Pegasystems has a moderate score in our objective CRM & Customer Interaction survey on the subject ‘Data Quality’ with a score of 35%, relative to other vendors. We looked at the following criteria, among others: merge duplicate and data cleansing. In total, we examined 11 criteria in this category. Are you excited about the topic ‘Data Quality’? Then download here our CRM & Customer Interaction Guide 2023. Or take a deep dive in the following content:
Want to know more? Then order the CRM & Customer Interaction Guide™ 2023 here
In which sectors is Pegasystems CRM & Customer Interaction most active?
In our objective CRM & Customer Interaction survey of, we also looked at which industries a supplier operates in. These are the industries where Pegasystems is frequently used: banking, governments, retail and telecom.
Pegasystems software is most used by…
The CRM & Customer Interaction software from Pegasystems is most often mentioned in combination with the following functions: account managers, customer service agents, sales reps, service agents and service representatives.
Hire a competent Pegasystems expert
Training and incompany training Pegasystems CRM & Customer Interaction
The teachers of Passionned Group give various trainings in the field of CRM & Customer Interaction but can also provide specific Pegasystems training, for example as incompany. Then think about the following software: Pega Sales Automation, Pega Customer Service and Pega Customer Decision Hub. Of course, such training is framed with the ideas of the intelligent, data-driven organization.
In conclusion: Pega Customer Relationship Management scores high
Pegasystems has a extensive product portfolio with which it scores high in our CRM & Customer Interaction survey. Pegasystems CRM & Customer Interaction innovates (approximately) at an average rate of less than 5 features per year, is active (for now) in relatively few sectors, and has developed best in infrastructure.
About Passionned Group
Passionned Group has specialized in 100% independent CRM & Customer Interaction consulting and the implementation of CRM & Customer Interaction solutions. Our driven and passionate consultants help small and larger organizations to advance as intelligent, data-driven organizations.
