How does SugarCRM score on certain components?
In our study we also inspected the various software products of SugarCRM software. We evaluated SugarCRM on no less than 160 criteria. The bar chart below illustrates the pros and cons of SUGARCRM Platform, in general terms. Please note that Passionned Group is 100% independent of the software vendors in our research. We do not sell licenses, we do not make deals or have any ties to the vendor. Among other things, we help and advise companies in the proper selection of BI tooling.
Figure 1: Strength-weakness analysis of the supplier SugarCRM. You can get a maximum score of 100 percent. Source: the CRM & Customer Interaction Guide 2023. Do you need additional information about the research justification? Click here to download this guide.
The SugarCRM analysis was made possible by intercepting big data and from there it was analyzed in-depth. More than 170 documents were analyzed for this vendor. In this analysis process both algorithms as the subject matter expertise of a BI consultant played a distinguished role in establishing the final results.SugarCRM in our CRM & Customer Interaction Guide 2023. In our 100% vendor-independent CRM & Customer Interaction Guide we have collected all the ins and outs of SugarCRM for you.
SugarCRM and their complete CRM & Customer Interaction product portfolio
The software company SugarCRM carries (a minimum of) 2 products in the realm of CRM & Customer Interaction. In order of relevance we rank and describe the products below:
What is SUGARCRM Platform?
We do not display here all the features but, in this paragraph, we provide a description of SUGARCRM Platform, including some of its features and any related products. This product group consists of Sugarcrm One. SUGARCRM Platform can be characterized by the following features:
- CRM
- automation platform > sales automation
- customer service management > customer service
- automation platform > marketing automation
- automation platform > all-in-one marketing automation
- automation platform > marketing automation > marketing automation platform
- automation platform > app marketplace
- customer relationship management
- customer data > accounts
Do you want to know the intricacies of all features (100+) of SUGARCRM Platform? Download directly our CRM & Customer Interaction Guide™ 2023 here.
Do you want to hire an experienced SUGARCRM Platform specialist?
Do you want to hire a freelance SUGARCRM Platform developer who is subject matter expert and implement an SUGARCRM Platform application? Our specialists are happy to assist you. Indeed, hiring SUGARCRM Platform developers is not always expedient. Leave a message here and we will explore the business opportunities for you.
What is Sugarcrm One?
In this paragraph, we describe the key elements of Sugarcrm One, including some of its features and any related products. The Sugarcrm One can be characterized by the following functionalities:
- CRM
- customer relationship management
- sales management
- customer service management > customer service
- lead management > manage leads
Are you curious about all the functionalities (100+) of Sugarcrm One? Download the CRM & Customer Interaction Guide™ 2023 here.
SUGARCRM Platform-tools and the version history
Over time, SugarCRM has seen a stable development with respect to CRM & Customer Interaction functionality.
We reviewed SugarCRM ‘s latest updates of its complete product portfolio. As far as we can tell, SugarCRM does not use an identifiable version numbering system.
What are the licensing costs of Sugarcrm One?
It is difficult to determine exactly what a license of Sugarcrm One costs because it depends on the country, the number of users (also consider the amount of CPUs for server versions), the connectors to data sources, and at what point in the year you request a quote. And before the end of a fiscal quarter of SugarCRM , you may be able to look forward to a decent discount. As part of a cloud-first strategy, it makes sense running the software in the cloud. Often you only pay for what you consume in resources. The purchase cost of Sugarcrm One may not be the single largest expense, but maintenance and support do put a strain on your budget each year.
What makes SugarCRM distinctive
In our study, we see that SugarCRM in the field of CRM & Customer Interaction software has a few specific features which emerged distinctively in our research. This makes SUGARCRM Platform more or less unique: marketing automation platform, quote management, pipeline chart, hot lead and cloud solutions.
The advantages and disadvantages of SUGARCRM Platform
Figure 8: Tag cloud of the pluses and minuses of SugarCRM
In the following paragraphs, we name all the advantages and disadvantages of SugarCRM, Sugarcrm One, et cetera. The listing in the following paragraphs is subject to change, because: SugarCRM can currently work to improving existing and developing functionality that closes the gaps in the product portfolio at this time (such as support for generative ai, field service management, ticketing system, ecommerce, infrastructure, contact management, document management, close deals, customer service management and small businesses). In addition, documentation may lag behind current events.
Share your experience with SugarCRM
Write a review about SugarCRM here. Your observations may then be brought along in an even more objective assessment of the scores of SUGARCRM Platform.
1. SugarCRM Reporting
The company has an excellent performance in our current CRM & Customer Interaction survey on the subject ‘Reporting’, given that they score 83% on this, compared to other vendors. We looked at the following criteria, among others: crm analytics, advanced reporting and sales dashboards. In total, we examined 10 features within this discipline. Would you like to go into more depth with the topic ‘Reporting’? Then download here our CRM & Customer Interaction Study 2023.
2. SugarCRM Automation Platform
The company has an excellent score in our study on the section ‘Automation Platform’ with a score of 80%, relative to other vendors. We used the following selection criteria: low-code, marketing automation and no-code. In doing so, we analyzed the following products: SUGARCRM Platform. In total, we examined 20 features within this discipline. Would you like to learn more about the topic ‘Automation Platform’? Then download here our CRM & Customer Interaction Guide.
3. SugarCRM Infrastructure
The company has a good score in our objective CRM & Customer Interaction survey on the section ‘Infrastructure’. The company scores 75% on this topic, relative to other vendors. We looked at the following criteria, among others: authentication, soap and on-premises. In total, we examined 54 criteria in this category. Are you excited about the topic ‘Infrastructure’? Then download here our CRM & Customer Interaction Guide 2023.
4. SugarCRM Lead Management
SugarCRM has a good score in our objective CRM & Customer Interaction survey on the subject ‘Lead Management’ with a score of 75%, relative to other vendors. We considered the following factors: lead generation, lead conversion, lead qualification and lead scoring. In total, we examined 12 criteria within this section. Would you like to go into more depth with the topic ‘Lead Management’? Then download here our CRM & Customer Interaction Guide.
5. SugarCRM Customer Relationship Management
The vendor SugarCRM has a good rating in our study on the section ‘Customer Relationship Management’, given that they score 73% on this, compared to other vendors. We looked at the following criteria, among others: customer interactions, small businesses, social crm, custom activities and social media integration. In total, we examined 21 features within this discipline. Are you excited about the topic ‘Customer Relationship Management’? Then download here our CRM & Customer Interaction Guide 2023.
6. SugarCRM Campaign Management
SugarCRM has a good score in our objective CRM & Customer Interaction survey of the theme ‘Campaign Management’ with a score of 67%, relative to other vendors. We considered the following factors: email marketing, email campaigns and drip campaigns. In total, we examined 25 criteria within this section. Would you like to learn more about the topic ‘Campaign Management’? Then download here our CRM & Customer Interaction Guide 2023.
7. SugarCRM Sales Management
SugarCRM has a good performance in our independent CRM & Customer Interaction survey on the section ‘Sales Management’, given that they score 62% on this, compared to other vendors. We looked at the following criteria, among others: ecommerce, opportunity management, customer journeys and customer lifetime value. In total, we examined 50 criteria in this category. Would you like to learn more about the topic ‘Sales Management’? Then download here our CRM & Customer Interaction Study 2023.
8. SugarCRM Customer Data
SugarCRM has a good performance in our objective CRM & Customer Interaction survey on the section ‘Customer Data’ with a score of 61%, relative to other vendors. We considered the following factors: custom fields, appointment, customer data platform, customer information, data anonymization and manage contacts. In total, we examined 45 criteria in this category. Would you like to go into more depth with the topic ‘Customer Data’? Then download here our CRM & Customer Interaction Guide 2023.
9. SugarCRM Data Quality
The company has a good performance in our current CRM & Customer Interaction survey on the section ‘Data Quality’, given that they score 55% on this, relative to other vendors. We looked at the following criteria, among others: merge duplicate and data cleansing. In total, we examined 11 features within this discipline. Would you like to learn more about the topic ‘Data Quality’? Then download here our CRM & Customer Interaction Guide.
10. SugarCRM Customer Service Management
SugarCRM has a moderate score in our objective CRM & Customer Interaction survey on the subject ‘Customer Service Management’ with a score of 35%, relative to other vendors. We looked at the following criteria, among others: customer service, case management, ticketing system and field service management. In total, we examined 9 criteria in this category. Are you excited about the topic ‘Customer Service Management’? Then download here our CRM & Customer Interaction Guide 2023. Or take a deep dive in the following content:
Want to know more? Then order the CRM & Customer Interaction Guide™ 2023 here
In which sectors is SugarCRM most active?
In our objective CRM & Customer Interaction survey of, we also looked at which industries a supplier operates in. These are the industries where SugarCRM is frequently used: banking, education, governments and telecom.
SugarCRM software is most used by…
The CRM & Customer Interaction software from SugarCRM is most often mentioned in combination with the following functions: business development, marketing teams and service agents.
Hire a competent SugarCRM expert
Training and incompany training SugarCRM
The teachers of Passionned Group give various trainings in the field of CRM & Customer Interaction but can also provide specific SugarCRM training, for example as incompany. Then think about the following software: Sugarcrm One. Of course, such training is framed with the ideas of the intelligent, data-driven organization.
In conclusion: SUGARCRM Platform scores high
SugarCRM has a compact product portfolio with which it scores high in our CRM & Customer Interaction survey. SugarCRM innovates (approximately) at an average rate of less than 5 features per year, is active (for now) in relatively few sectors, and has developed best in reporting.
About Passionned Group
Passionned Group has specialized in 100% independent CRM & Customer Interaction consulting and the implementation of CRM & Customer Interaction solutions. Our driven and passionate consultants help small and larger organizations to advance as intelligent, data-driven organizations.
