How does Oracle CRM & Customer Interaction score on different criteria?
In our independent study we also investigated the different products of Oracle CRM & Customer Interaction software. More than 160 criteria were used in the process. The image below shows the scores (on a scale of 1-5) of Oracle CRM, compared to the competition. Please note that Passionned Group is 100% independent of the suppliers in the research. We do not sell licenses, we do not make deals or have done business with the supplier. Among other things, we help and advise companies in the proper selection of BI tooling.
Figure 1: Scorecard of the BI provider Oracle. A vendor can score a maximum of 100%. Source: the CRM & Customer Interaction Guide 2023. Do you want to know more about our research design? Click here to download this guide.
The Oracle analysis was conducted by collecting a lot of public big data and from there it was analyzed in-depth. More than 205 documents have been scanned from this software vendor in recent times. In this analysis process both algorithms as the subject matter expertise of a BI consultant played a decisive role in finalizing the validation process.Oracle CRM & Customer Interaction in our CRM & Customer Interaction Guide 2023. In our 100% vendor-independent CRM & Customer Interaction Guide we have collected all the ins and outs of Oracle CRM & Customer Interaction for you.
Oracle and their complete CRM & Customer Interaction product portfolio
Oracle carries (a minimum of) 3 products in the realm of CRM & Customer Interaction. Based on relevance we list the products of Oracle below:
What is Oracle CRM?
We do not display here all the features but, in this paragraph, we report the (main) characteristics of Oracle CRM, including some of its features and any related products. This product group consists of Siebel CRM and Oracle Service Cloud. Oracle CRM can be best defined by the following characteristics:
- CRM
- customer relationship management
- customer data > account
- customer data > manage contacts > contact
- customer service management > customer service
- customer data
- customer relationship management > customer interaction
- service management
- reporting
- automation platform > marketing automation
Are you curious about all characteristics (100+) of Oracle CRM? Then order the CRM & Customer Interaction Guide™ 2023 here.
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What is Siebel CRM?
Other names by which this software product is known: Siebel, Oracle Siebel, Oracle Siebel CRM
Under this heading, we give you insight in the key behaviors of Siebel CRM, including some of its features and any related products. The Siebel CRM can be characterized by the following functionalities:
- CRM
- infrastructure
- customer relationship management
- customer data > account
- infrastructure > cloud infrastructure
- customer data
- reporting
- sales management > opportunity management > opportunity
- infrastructure > on-premises
- infrastructure > cloud infrastructure > cloud applications
Do you want to know the intricacies of all properties (100+) of Siebel CRM? Download the CRM & Customer Interaction Guide™ 2023 here.
What is Oracle Service Cloud?
We do not display here all the features but, in this paragraph, we portrait Oracle Service Cloud, including some of its features and any related products. This product can be best defined by the following characteristics:
- customer data > manage contacts > contact
- customer service management > customer service
- customer relationship management > customer interactions
- customer relationship management > customer interaction
- customer data > 360-degree view
Do you want to know everything about all features (100+) of Oracle Service Cloud? Download the CRM & Customer Interaction Guide™ 2023 here.
Oracle CRM-tools and the version history
Lately, we see a stable trend when it comes to CRM & Customer Interaction functionality and support for operating systems and connectivity.
We reviewed Oracle’s current releases of the total product range. Below we give an overview of the various releases of all available CRM & Customer Interaction products of Oracle:
- Siebel CRM: 2023 2022 2021 2020 2019 2018 2017 2016 23.9 23.8 22.4
Behind each product we mention the version numbers, the most recent updates are listed first.
What are the licensing costs of Siebel CRM and Oracle Service Cloud?
It is difficult to determine exactly what a license of Siebel CRM and Oracle Service Cloud costs because it depends on the country, the number of users (also consider the amount of CPUs for server versions), the connectors to data sources, and at what point in the year you request a quote. If you request a quote just before the end of the fiscal period of Oracle, you can probably get a decent reduction in the license cost. In addition, it makes sense running the software in the cloud, for the most part, you only pay for your consumption then. The purchase cost of Siebel CRM and Oracle Service Cloud may not be the largest cost item, but maintenance and support do put a strain on your budget each year.
What makes Oracle CRM & Customer Interaction worth considering
In our study, we see that Oracle in the field of CRM & Customer Interaction software has several specific features which are worth weighing in a tool selection. This makes Oracle CRM more or less unique: reporting dashboards, opportunity analysis, opportunity pipeline, direct marketing and goal management.
The advantages and disadvantages of Oracle CRM
Figure 11: Tag cloud of the developed and less developed aspects of Oracle CRM & Customer Interaction
Below we listed all the advantages and disadvantages of Oracle CRM & Customer Interaction, Siebel CRM and Oracle Service Cloud, et cetera. There is momentum, because: Oracle can currently work with partners to building on functionality that closes the gaps in the product portfolio at this time (such as support for ticketing system, no-code, cross-selling, add notes, journey management, advanced reporting, custom activities, tracking emails and key account management). In addition, documentation may lag behind current events.
Share your experience
Leave a review about Oracle CRM & Customer Interaction here. Your findings may then start to count in an even more informed review of the results of Oracle CRM.
1. Oracle Infrastructure
The company has an excellent score in our objective CRM & Customer Interaction survey on the section ‘Infrastructure’. The company scores 86% on this topic, relative to other vendors. We looked at the following criteria, among others: authentication, cdn and document management. In doing so, we analyzed the following products: Siebel CRM. In total, we examined 54 criteria in this category. Are you excited about the topic ‘Infrastructure’? Then download here our CRM & Customer Interaction Guide 2023.
2. Oracle Lead Management
Oracle has a good score in our objective CRM & Customer Interaction survey on the subject ‘Lead Management’ with a score of 79%, relative to other vendors. We considered the following factors: lead conversion and lead qualification. In total, we examined 12 criteria within this section. Would you like to go into more depth with the topic ‘Lead Management’? Then download here our CRM & Customer Interaction Guide.
3. Oracle Data Quality
The vendor Oracle has a good rating in our study on the section ‘Data Quality’, given that they score 78% on this, compared to other vendors. We looked at the following criteria, among others: merge duplicate and data cleansing. In total, we examined 11 features within this discipline. Are you excited about the topic ‘Data Quality’? Then download here our CRM & Customer Interaction Guide 2023.
4. Oracle Customer Relationship Management
Oracle has a good score in our objective CRM & Customer Interaction survey of the theme ‘Customer Relationship Management’ with a score of 72%, relative to other vendors. We considered the following factors: customer interactions, small businesses, self-service portal, custom activities, social media integration and larger businesses. In doing so, we analyzed the following two products: Siebel CRM and Oracle CRM. In total, we examined 21 criteria within this section. Would you like to learn more about the topic ‘Customer Relationship Management’? Then download here our CRM & Customer Interaction Guide 2023. Or take a deep dive in the following content:
5. Oracle Customer Data
Oracle has a good performance in our independent CRM & Customer Interaction survey on the section ‘Customer Data’, given that they score 70% on this, compared to other vendors. We looked at the following criteria, among others: account and custom fields. In total, we examined 45 criteria in this category. Would you like to learn more about the topic ‘Customer Data’? Then download here our CRM & Customer Interaction Study 2023.
6. Oracle Campaign Management
Oracle has a good performance in our objective CRM & Customer Interaction survey on the section ‘Campaign Management’ with a score of 68%, relative to other vendors. We considered the following factors: email marketing, email campaigns, drip campaigns and direct marketing. In total, we examined 25 criteria in this category. Would you like to go into more depth with the topic ‘Campaign Management’? Then download here our CRM & Customer Interaction Guide 2023.
7. Oracle Sales Management
The company has a good performance in our current CRM & Customer Interaction survey on the section ‘Sales Management’, given that they score 67% on this, relative to other vendors. We looked at the following criteria, among others: sales pipeline, ecommerce, opportunity management, customer journeys, customer lifetime value, goal management and sales order management. In total, we examined 50 features within this discipline. Would you like to learn more about the topic ‘Sales Management’? Then download here our CRM & Customer Interaction Guide.
8. Oracle Customer Service Management
Oracle has a good score in our objective CRM & Customer Interaction survey on the subject ‘Customer Service Management’ with a score of 65%, relative to other vendors. We looked at the following criteria, among others: customer service and case management. In total, we examined 9 criteria in this category. Are you excited about the topic ‘Customer Service Management’? Then download here our CRM & Customer Interaction Guide 2023. Or take a deep dive in the following content:
9. Oracle Automation Platform
The vendor Oracle has a good score in our 100% vendor-independent CRM & Customer Interaction survey on the section ‘Automation Platform’ with a score of 57%, relative to other vendors. We looked at the following criteria, among others: low-code, marketing automation, no-code and sales automation. In total, we examined 20 criteria within this section. Would you like to go into more depth with the topic ‘Automation Platform’? Then download here our CRM & Customer Interaction Guide 2023.
10. Oracle Reporting
The vendor Oracle has a good rating in our objective CRM & Customer Interaction survey on the section ‘Reporting’ with a score of 51%, relative to other vendors. We looked at the following criteria, among others: crm analytics and advanced reporting. In total, we examined 10 features within this discipline. Would you like to learn more about the topic ‘Reporting’? Then download here our CRM & Customer Interaction Guide. Or take a deep dive in the following content:
Want to know more? Then order the CRM & Customer Interaction Guide™ 2023 here
In which sectors is Oracle CRM & Customer Interaction most active?
In our research, we also looked at which industries a supplier has a track record. These are the industries where Oracle is frequently used: banking, education, fintech, governments, restaurant and retail.
Hire a competent Oracle specialist
Education and training course Oracle CRM & Customer Interaction
We provide various training courses in the field of CRM & Customer Interaction but can also provide specific Oracle training, for example as incompany. For example, you can think about the following software: Siebel CRM and Oracle Service Cloud. Of course, such training is framed with the ideas of the intelligent, data-driven organization.
Final assessment: Oracle CRM scores high
Oracle has a compact product portfolio with which it scores high in our CRM & Customer Interaction survey. Oracle CRM & Customer Interaction innovates (approximately) at an average rate of less than 5 features per year, is active (for now) in many different sectors, and specializing in infrastructure.
About Passionned Group
Passionned Group specializes in 100% independent CRM & Customer Interaction consulting and the implementation of CRM & Customer Interaction solutions. Our driven and passionate consultants help large & small organizations to advance as intelligent, data-driven organizations.
