Isaac Shawky is an experienced business consultant and project manager with a strong focus on Business Intelligence. He operates at the intersection of business strategy, business processes and supporting (ICT) technology.
His focus will be on identifying, improving and managing information processes. He has particularly extensive experience in business functions where customer data and customer processes are central, e.g. in Marketing (Customer Insight, Marketing Intelligence), CRM and Customer Service.
Analytical gaze and passion
With a combination of an analytical perspective, a passion for improving customer processes and a highly developed sense of relationships within organizations, he is able to achieve sustainable improvements as well as secure those. With the aim: to create an intelligent, customer-focused organization.
Increasing the value of customer relationships
He is specialized in organizing and improving the processes for the analysis of customer data, for the purpose of business benefit, specifically in order to increase the value of customer relations. Both for the customer and from the customer. With previous employers he has worked both in project and in line functions to set up and led advisory groups with the above processes had as a key task. At CIBIT he set up and managed the BI department. At IBM, he led a group of Customer Intelligence (9 advisors) which performed CI projects for clients in this area. These include: predictive modeling, churn management and customer retention.
With a diplomatic style of operating, Isaac handles conflicting interests and cultures in an organization very well, without losing sight of the ultimate business goal in mind. He is keen to achieve a clear vision and business strategy improvements in litigation, where customers obtain a clear benefit. With tact and a sense of human scale, he knows how to work with all stakeholders as a mediator in order to realize the business case. In addition, he can smoothly switch between strategy, tactical processes and operations.
Lecturer at the Passionned Academy
Isaac is a lecturer at the Passionned Academy, he teaches Business Intelligence, Data Science and BI Consulting Skills.
Would you like to achieve your business goals faster and smarter? Feel free to contact Isaac Shawky for an appointment.