Continuous improvement: from theory to solutions
As director, manager, or consultant, you want to take strides towards improving your team or organization. You want to achieve new goals faster and continuously improve processes and products. But getting your colleagues on board when change is involved isn’t always easy. There are many things to consider, such as the following:
- How do you control this improvement process and execute it quickly and effectively?
- How do you convince your colleagues that this change is good?
- How do you integrate KPIs, processes, data, systems, and skills?
- What role should data play in the (cultural) pivot?
- How do you find the right balance between the hard (data) and soft (people) side?
If you have any of these questions and you want to implement continuous improvement, we can help. We offer high-quality training courses, independent organizational advice, and practical improvement methods. Think, for example, of PDCA, Lean, process management, and quality management.
Achieve goals faster and improve continuously with data
The business administration models on continuous improvement are 90% based on hope and theory. A lot of theory. The models don’t quantify and are far removed from everyday practice. Implementation of these models leads to fiasco when the data (reality) and the quantitative analysis (interpretation of data) are missing. What really matters is practice, and the experiences of your employees and customers. Our data-driven approach to improvement leads to results when:
- You want to implement process improvements with teams in small or large steps.
- The organization wants to change tack and adopt a new strategy.
- You want to be more successful in the development of new products and services (innovation).
- You want to establish a flexible organization that can react to change (agile).
- You want to create a culture that values feedback, transparency, and leadership.
Data that wakes you up
This approach to continuous improvement provides a range of controlled experiments (iterative) that are crucial in creating awareness. Releasing data causes a stir and sets in motion a move towards information-driven working. Even predicting behavior is among the possibilities. You won’t have to follow the pack anymore. You can use our data-driven improvement approach to proactively look for solutions to real problems.
Share your improvement goals and we’ll go 4 steps further
Continuous improvement can be learned, and you can experience it too. Share your improvement goals with us and we’ll help you advance 4 steps, guaranteed. The only condition is that your goals are ambitious, but doable and organization-bound. Effective and continuous change starts with showing the quick wins.
Our steps clarify and focus your goals. We’ll design a solution and a way to get there, and simulate the solution using data discovery. That’s how data-driven working takes off and leads to better decision-making. On top of that, we can show you that continuous improvement can be controlled, and that the experiment works. If the simulated results test positive, we’ll proceed to actual implementation.
Just clarifying the improvement goals, business model, and KPIs, and creating a base of support for them, is a big step in the right direction. But the real breakthrough towards continuous improvement comes from the implementation of data-driven self-steering. We support this using simple analysis tools, but also through simulation and data discovery.
Continuous improvement models with data analysis
Of course, we use models and improvement methods. But unlike other companies, we always run your data through them – that’s when your people get invested. Data guides improvement. You can find the causes and solutions to problems faster using data analysis. By using the right analytical models, employees can start predicting what’s going to happen tomorrow.
Our philosophy on continuous improvement
Creating awareness is what it’s all about. How well are your teams and your organization performing? Continuous improvement is a mindset that has to be fueled by an awareness creation process:
1. The work isn’t a collection of tasks and activities, but a process.
2. Work is something people receive, but after “processing” is also passed on to others.
3. By making data quantifiable, valuable insights into the heart of the process are generated.
4. Good conversations about those insights are about the question “where can we do better?”
If your employees are aware of this, you’ll notice that a continuous improvement plan is received better, and that everyone in your organization works towards the realization of common and individual goals.
Information-driven working in Rotterdam
Within the municipality of Rotterdam, the above principles are being successfully applied. Passionned Group has successfully helped the municipality in reducing the rate of unemployment. Data has been centralized in the continuous improvement process. Data wakes people up, proves how something work or doesn’t work. The evidence is on the table, results are achieved, and the results speak for themselves.
The origins of continuous improvement
Continuously making steps in the right direction, together, isn’t a fad. It’s not a philosophy that just came out of nowhere, either – we’ve been working on it for a long time. Continuous improvement has been a center of attention throughout humanity’s history. But sometimes it seems like we left this path of development together, even though we owe much of our prosperity and inventiveness to it. Think about the wheel or the smartphone, for example.
Conscious continuous improvement didn’t really start until the late Middle Ages. Science embraced it at the start of the Golden Age. The product that people wanted to improve was primarily knowledge, and not a concrete object.
The biggest stumbling blocks in continuous improvement
Most organizations don’t form a real cooperative system. They’re reactive, not really invested, and finances rule the day. And continuous improvement, if it’s on the agenda at all, doesn’t go far or deep enough.
We’ve written books about this. They’re about the core of the organization: where people work together to realize goals. And about data that wakes people up and sets improvement in motion. But this philosophy isn’t commonplace (yet). That’s why we’ve specialized in data-driven working and organizational innovation since 2004. Everything is focused on structuring your organization efficiently by self-steering, leadership, and agile employees who work data-driven.
“People are already demonstrating different behavior. They treat each other differently, define improvements more concretely, and try to quantify improvements. Now we’re going to see how we can apply this further with other teams in Lapperre Hearing Systems.”
Lapperre Hearing Systems
Our approach to continuous improvement
- Iterative, practical, and people-oriented, but data-driven.
- Comprehensive, with a clear eye on the soft side.
- Intensive, so that continuous improvement sticks.
- KPIs and dashboards are made using Business Intelligence.
The advantages to our approach
- A positive movement is established. Continuous improvement will be the dominant conversation. The improvement process takes center stage, not the task. We centralize people as the most important driver of improvement.
- Controlled and experimental: there are no risks, because the experiments are data-driven. They don’t enter the process until we prove that the solution is an improvement over the previous situation.
- New energy and fervor will be released by enthusiasm and drive, and especially by data. Even from employees you wouldn’t expect.
- Everything will lead to better financial results and more satisfied customers and employees.
We want to hear your story
Our approach works, and we’d love to tell you more about it. But we’re also eager to hear about your story and experiences. Contact our specialists in continuous (data-driven) improvement. Get started today to make the change in your team or organization.