How does Kustomer CRM & Customer Interaction score on different criteria?
In our comprehensive research we also judged the different products of Kustomer software. More than 160 criteria were used in the process. The bar graph below illustrates the strengths and weaknesses of Kustomer Crm, compared to the competition. Please note that Passionned Group is 100% independent of the software vendors in our research. We do not sell licenses, we do not make deals or have any legal ties to the vendor. Among other things, we help and advise companies in the proper selection of BI tooling.
Figure 1: Scorecard of the BI provider Kustomer. A maximum of 100% can be obtained. Source: the CRM & Customer Interaction Guide 2023. Do you need additional information about the survey structure? Click here to download this guide.
The Kustomer analysis was compiled by collecting a lot of public big data and from there it was thoroughly analyzed. More than 74 documents have reviewed from Kustomer in recent years. In this process both algorithms as the critical eye of an experienced and independent specialist played a key role in drawing conclusions.Kustomer CRM & Customer Interaction in our CRM & Customer Interaction Guide 2023. In our 100% vendor-independent CRM & Customer Interaction Guide we have collected all the ins and outs of Kustomer CRM & Customer Interaction for you.
Kustomer and their complete CRM & Customer Interaction product portfolio
The software company Kustomer carries (a minimum of) 1 product in the realm of CRM & Customer Interaction. Based on relevance we list the products of Kustomer below:
What is Kustomer Crm?
Under this heading, we report the (main) characteristics of Kustomer Crm, including some of its features and any related products. This product / group of products can be best defined by the following features:
- CRM
- customer relationship management
- customer service management > customer service > customer service crm
- customer relationship management > customer interactions
- sales management > customer journey
- customer data > account
- customer data > appointments
- automation platform > code-free
- sales management > sales activities
Are you curious about all properties (100+) of Kustomer Crm? Then download our CRM & Customer Interaction Guide™ 2023 here.
Lacking capacity and want to hire an experienced Kustomer Crm consultant?
Do you want to hire an interim Kustomer Crm consultant who knows the Kustomer Crm software inside out and implement an Kustomer Crm application? Our interim specialists are happy to help. Indeed, hiring Kustomer Crm developers is not always expedient. Leave a message here and we will explore the business opportunities for you.
Kustomer Crm-tools and the version history
Recently, we see a stable trend in terms of CRM & Customer Interaction functionality and support for various platforms and data sources.
We reviewed Kustomer’s latest versions of the total product range. As far as we can tell, Kustomer does not use an identifiable version numbering system.
What are the licensing costs of Kustomer Crm?
It is difficult to determine exactly what a license of Kustomer Crm costs because it depends on the country, the number of users (and/or the number of cores if you want to run it on a server), the connectors to data sources, and at what point in the year you request a quote. If you do this a few weeks before the end of Kustomer’s fiscal quarter, you may be in for a decent discount. In addition, it makes sense running the software in the cloud. Often you only pay for what you consume in resources. The purchase cost of Kustomer Crm may not be the largest amounts, but maintenance and support can certainly put quite a strain on your annual budget.
What makes Kustomer CRM & Customer Interaction unique compared to other BI platforms
In our study, we see that Kustomer in the field of CRM & Customer Interaction software has several specific features which are worth weighing in a tool selection. This makes Kustomer Crm more or less unique: customer service crm, custom reporting and saml authentication.
The advantages and disadvantages of Kustomer Crm
Figure 5: Tag cloud with the strength-weakness analysis of Kustomer CRM & Customer Interaction
By research theme (customer relationship management), we listed all the advantages and disadvantages of Kustomer CRM & Customer Interaction, Kustomer Crm, et cetera. This overview and scores are not rigid: Kustomer can currently work to creating missing functionality at this time (such as support for low-code, soap, lead management, sales pipeline, lead generation, opportunity management, order management, appointment, sales automation and case management). In addition, documentation may lag behind current events.
Share your experience with Kustomer CRM & Customer Interaction
Write a review about Kustomer CRM & Customer Interaction here. Your findings may then be taken into consideration in an even more informed review of the results of Kustomer Crm.
1. Kustomer Customer Relationship Management
Kustomer has a good performance in our independent CRM & Customer Interaction survey on the section ‘Customer Relationship Management’, given that they score 58% on this, compared to other vendors. We looked at the following criteria, among others: customer interactions, b2c and small businesses. In doing so, we investigated the following products: Kustomer Crm. In total, we examined 21 criteria in this category. Would you like to learn more about the topic ‘Customer Relationship Management’? Then download here our CRM & Customer Interaction Study 2023.
2. Kustomer Reporting
Kustomer has a good performance in our objective CRM & Customer Interaction survey on the section ‘Reporting’ with a score of 50%, relative to other vendors. We considered the following factors: crm analytics, sales dashboards, interactive reporting and pipeline chart. In total, we examined 10 criteria in this category. Would you like to go into more depth with the topic ‘Reporting’? Then download here our CRM & Customer Interaction Guide 2023. Or take a deep dive in the following content:
3. Kustomer Customer Service Management
The company has a moderate performance in our current CRM & Customer Interaction survey on the section ‘Customer Service Management’, given that they score 41% on this, relative to other vendors. We looked at the following criteria, among others: customer service, case management and helpdesk. In total, we examined 9 features within this discipline. Would you like to learn more about the topic ‘Customer Service Management’? Then download here our CRM & Customer Interaction Guide.
4. Kustomer Automation Platform
Kustomer has a moderate score in our objective CRM & Customer Interaction survey on the subject ‘Automation Platform’ with a score of 32%, relative to other vendors. We looked at the following criteria, among others: process automation, business process management and app marketplace. In total, we examined 20 criteria in this category. Are you excited about the topic ‘Automation Platform’? Then download here our CRM & Customer Interaction Guide 2023. Or take a deep dive in the following content:
5. Kustomer Customer Data
The vendor Kustomer has a poor score in our 100% vendor-independent CRM & Customer Interaction survey on the section ‘Customer Data’ with a score of 28%, relative to other vendors. We looked at the following criteria, among others: customer data platform, data protection, customer information, 360-degree view, data privacy and business relationships. In total, we examined 45 criteria within this section. Would you like to go into more depth with the topic ‘Customer Data’? Then download here our CRM & Customer Interaction Guide 2023.
6. Kustomer Data Quality
The vendor Kustomer has a poor rating in our objective CRM & Customer Interaction survey on the section ‘Data Quality’ with a score of 25%, relative to other vendors. We looked at the following criteria, among others: merge duplicate and data cleansing. In total, we examined 11 features within this discipline. Would you like to learn more about the topic ‘Data Quality’? Then download here our CRM & Customer Interaction Guide. Or take a deep dive in the following content:
7. Kustomer Infrastructure
The vendor Kustomer has a poor performance in our objective CRM & Customer Interaction survey on the section ‘Infrastructure’ with a score of 24%, relative to other vendors. We considered the following factors: soap and on-premises. In total, we examined 54 criteria in this category. Are you excited about the topic ‘Infrastructure’? Then download here our CRM & Customer Interaction Guide 2023.
8. Kustomer Sales Management
Kustomer has a poor score in our objective CRM & Customer Interaction survey on the subject ‘Sales Management’, given that they score 18% on this, compared to other vendors. We considered the following factors: ecommerce, opportunity management, customer journeys and customer lifetime value. In total, we examined 50 criteria within this section. Would you like to go into more depth with the topic ‘Sales Management’? Then download here our CRM & Customer Interaction Study.
9. Kustomer Campaign Management
Kustomer has a poor performance in our 100% vendor-independent CRM & Customer Interaction survey of the theme ‘Campaign Management’, given that they score 6% on this, compared to other vendors. We looked at the following criteria, among others: email marketing, email campaigns, drip campaigns and direct marketing. In total, we examined 25 features within this discipline. Would you like to delve further into the topic ‘Campaign Management’? Then download here our CRM & Customer Interaction Guide 2023.
10. Kustomer Lead Management
The company has a poor rating in our recently updated, independent CRM & Customer Interaction study on the section ‘Lead Management’ with a score of 0%, compared to other vendors. We considered the following factors: lead generation, lead conversion, lead scoring, convert leads and import leads. In total, we examined 12 selection criteria within this main theme. Would you like to go into more depth with the topic ‘Lead Management’? Then download here our CRM & Customer Interaction Guide 2023.
Want to know more? Then order the CRM & Customer Interaction Guide™ 2023 here
In which sectors is Kustomer CRM & Customer Interaction most active?
In our research, we also looked at which industries a supplier has a track record. These are the industries where Kustomer is most popular: banking and retail.
Kustomer software is most used by…
The CRM & Customer Interaction software from Kustomer is most often mentioned in combination with the following function: support agents.
Hire a qualified Kustomer programmer
Training and courses Kustomer CRM & Customer Interaction
The specialists of Passionned Group organize various training courses in the field of CRM & Customer Interaction but can also provide specific Kustomer training, for example as incompany. Then think about the following software: Kustomer Crm. We make you totally comfortable with the ideas of the intelligent, data-driven organization.
In conclusion: Kustomer Crm scores reasonably well
Kustomer has a minimal product portfolio with which it scores reasonably well in our CRM & Customer Interaction survey. Kustomer CRM & Customer Interaction innovates (approximately) at an average rate of less than 5 features per year, is active (for now) in a few sectors, and is strongest in customer relationship management.
About Passionned Group
Passionned Group specializes in 100% independent CRM & Customer Interaction consulting and the implementation of CRM & Customer Interaction solutions. Our dedicated and passionate consultants help governments, institutions and commercial organizations to advance as intelligent, data-driven organizations.
