International supermarket operator Ahold has a very professionally organised Business Intelligence system with an infrastructure that averagely handles seven million information requests from 90 different information sources annually.
This steel supplier already possessed a Business Intelligence system containing internal information about various key business operations. However, some years ago the management decided to building a market intelligence system as an extension to the existing system. [Read more...]
A global mobile telecommunications company with 87 million customers world wide, offers mobile communication products and services, in both the private and the business market, on their own network. Their Customer Life-cycle Management (CLM) program focuses on customer acceptance, financial operations and on delivering high quality service. [Read more...]
Most organizations tend to look at only one of the many facets of Business Intelligence. Often the focus is on the technical side, or simple reporting, or possibly the internal organization, which is a pity, because Business Intelligence can add significant value in many areas: alignment with and influence on the external environment – things that are going on outside the organization, optimization of internal processes, productivity improvements of both the people and the machines and last but not least more effective use of the technology and the mountain of data within our walls. The business case for Business Intelligence is both broad and varied. [Read more...]
Business Intelligence is not only about developing a better understanding of the organization; it has wider ambitions: improvement and innovation.
- Level 1 – understanding: provide insight into what is actually happening in an organization, for example by monitoring the customer response times and the number of complaints received. This gives a better view of how an organization is running and shows how various internal processes are intertwined. [Read more...]
New research released today by MIT Sloan Management Review and the IBM Institute for Business Value (NYSE: IBM) reports that organizational challenges, more so than technology hurdles, are holding companies back from fully integrating analytics across their enterprises.
According to a global survey of more than 4,500 executives, managers and analysts from more than 120 countries and 30 industries, 44 percent of organizations say cultural barriers to enterprise-wide analytics adoption, such as the requirement for new leadership competencies and organizational resistance to new ideas, are the primary barriers. In contrast, only 24 percent point to technology concerns. [Read more...]
In a recent poll on this website we asked our visitors to vote for what they think contributes most to the success of Business Intelligence. Most voters (approx. 50%) think that the success depends highly on using the best Business Intelligence tool. [Read more...]